New phone, familiar things.
Help setting up your new phone, moving contacts and photos, and getting email, apps and backups ready. Transfers depend on device compatibility.
£50up to 90 minutes
Local to Boxmoor, Hemel Hempstead
Tech trouble?
Let’s make it
a little easier.
Friendly help with your phone, computer and everyday tech. Clear explanations, a little patience, and someone local on your side.
Phones, computers & all those “quick questions”
A little help. A lot less tech stress.
Let’s get connected.
One thing at a time.
Hello, less hassle.
Your everyday essentials, all in one place.
Your email
Your photos
Your peace of mind
09:41
A FRESH START
No question too small.
That’s what I’m here for.
Plain-English explanations
Clear prices before we start
Patient help, at your pace
How I can help
Small problems.
Proper help.
From a new phone that needs setting up to a printer that’s decided to have a day off. Let’s work through it together.
Everyday tech, untangled.
Email not loading? Printer not connecting? Help with laptop software, basic home Wi-Fi and those little problems that hold up your day.
£40for the first hour
A little more confidence.
One-to-one lessons on video calls, photos, everyday apps and spotting suspicious messages. Bring your questions; we’ll go at your pace.
£30per hour
A quick helping hand.
Remote help for suitable email, settings and software issues. A working internet connection and your permission are needed.
£20up to 30 minutes
A fresh start for your laptop.
Help with initial setup, updates, personal accounts, essential apps and accessories, so your new laptop feels a little more familiar.
£50up to 90 minutes
Starter guide prices for review. Scope, any extra time and purchases would be agreed before work starts. Parts and paid software are separate.
Meet your local tech person
“You shouldn’t need
to speak tech
to get a little help.”
Hi, I’m Malik. I’m based in Boxmoor and work in IT user support and device provisioning, helping people get their phones, accounts and equipment ready to use.
I enjoy the troubleshooting, but I also enjoy the moment when something finally makes sense. My approach is simple: listen, explain clearly and work through things at a comfortable pace.
Malik
Your neighbour. Your helping hand with tech.
Keep it simple
A few easy steps.
Tell me what’s happening.
A short description of the problem and the device you’re using is enough to get the conversation started.
Agree the help and the cost.
We’d discuss what’s possible, the likely time and the price, then arrange a suitable visit or remote session.
Work through it together.
Patient, practical support, with an explanation of what we’ve done and useful next steps to keep.
Starting close to home, in Boxmoor.
Home visits would be by appointment. Ask about suitable remote support.
Good questions
A little clarity,
before we start.
You don’t need to know what’s wrong. Just tell me what you’re trying to do.
I’m not very confident with technology. Is that OK?
Absolutely. The aim is to make things clearer, at your pace. You can ask about the basics, practise something more than once or book a lesson around the things you actually want to do.
Do you repair cracked screens or broken hardware?
This service is focused on setup, software troubleshooting and teaching. Physical phone repairs, electrical work and specialist data recovery would need a suitable repair specialist.
Will you need my passwords?
You should enter your own passwords and security codes, and stay in control of your accounts. Please don’t put passwords, PINs, payment details or security codes in an enquiry.
What if the problem needs more time or a specialist?
We’d agree the scope and time before starting. If more time, parts or specialist help were needed, we’d discuss the options and cost before going further. A fix can’t be guaranteed for every issue.
Can I arrange help for a parent or relative?
Yes, you can prepare an enquiry on their behalf. They would need to agree to the support and be available to give access to their own device and accounts.
Can I book an appointment on this page?
This is a website preview, and bookings aren’t open yet. The form below helps you prepare an enquiry to copy or download. It does not send a message, take payment or confirm a booking.
Let’s start with your question
What’s giving
you tech trouble?
A few details will help work out the right support. Choose a service, tell me a little about the device and prepare your enquiry.
Keep passwords, security codes and payment details out of your message. You stay in control of your accounts.
Enquiries opening soon